Frequently Asked Questions

How do I protest?
The Notice of Protest form is recommended; however, a protest is sufficient if it is in writing and identifies the property subject to protest, the protesting owner name(s), and reason(s) for protest. To preserve all rights during the hearing, an owner should check all protest reasons that apply and make additional written statements to clarify the protest.
Can I file a protest through email or fax?
No. The written protest must be filed by mail, in person, or an owner may file their protest online if eligible. The ARB will not accept protests submitted by email or fax.
Mailing Address:
Collin Central Appraisal District
250 Eldorado Pkwy
McKinney, TX 75069
When is the deadline to file a protest?
A protest must be filed by May 31, or no later than 30 days after the date of your notice, whichever is later. However, if the protest deadline falls on a weekend or holiday then the protest deadline is the first business day after that date. It is very important to file your protest on time. If you mail your protest, make sure it is postmarked timely. If you deliver your protest in person, you must have it to our office prior to close of business on the deadline date. The doors lock promptly at 5:00 P.M.
What happens after I file my protest?
Upon receiving a protest, the ARB assigns a case number to the protest and schedules a hearing. The ARB must notify you 15 days before your hearing of the date, time and place of the hearing. At least 14 days before the ARB hearing, the appraisal district must send you a copy of Property Taxpayer Remedies; a copy of the ARB procedures; notice of your right to postpone the hearing; and a statement about your right to inspect documentation and information.
Do I need to appear in person?
You can appear in person, you can appoint someone else to appear for you, or you can file a sworn affidavit stating your facts and include any evidence that would support your case. If you send someone in your place, you must give written authorization to the person to represent you before the ARB. You may use the Comptroller's Appointment of Agent for Property Taxes form to notify the appraisal district that you authorize someone to appear on your behalf.
What forms of documentation will the ARB accept for the hearing?
A copy of all evidence submitted to the ARB must be retained for public record. The ARB requests that one (1) complete copy of all evidence and documents be presented at the time of registration for scanning. The ARB will also accept evidence on USB flash drive or CD/DVD. Electronic evidence should be submitted in the following file types: PDF, MS Office (Word/Excel/PowerPoint); or image types: JPEG, PNG, TIFF. Multiple files may be submitted however the total combined size must not exceed 20MB per property. The ARB will not accept evidence on SD memory cards or any other type of memory cards, cameras, video cameras, phones, computers, tablets or any other medium that cannot be retained for record. All documents and photos must be scanned prior to the hearing. The ARB does not have the ability to view or listen to audio/video files.
Can I reschedule my hearing?
An owner not represented by an agent under Tax Code, Section 1.111 is entitled to one hearing postponement without showing cause, if the request is made before the date of the hearing. The request can be emailed to reschedule@cadcollin.org. In addition, the ARB is required to postpone a hearing under Tax Code, Sections 41.45e-1, 41.45g, 41.66h, 41.66i, and 41.66k.
Can I cancel my hearing?
You can submit your request to withdraw the protest in writing by mail, fax (469-742-9201), or email (reschedule@cadcollin.org).
What happens if I do not appear for my scheduled hearing?
Failure to appear at a scheduled hearing will result in the dismissal of the protest without a determination by the ARB. An owner/agent may file a written statement showing "good cause" for failure to appear within 4 days following the scheduled date. An ARB panel may approve or deny the request; the owner/agent will be notified of the decision.
Do I have any options if I miss my protest filing deadline?
The Texas Property Tax Code, Section 41.44(b) entitles a property owner who files his notice of protest after the deadline, but before the ARB approves the appraisal records a hearing and determination if good cause is determined. Good Cause is defined as a reason that includes an error or mistake that was not intentional or was not a result of conscious indifference and will not cause undue delay or injury to the person authorized to extend the deadline or grant a rescheduling.
Are hearings held at night or on weekends?
The ARB must provide hearing times for protests in the evening or on a Saturday or Sunday. You should contact the appraisal district to see when these hearing times are available.
What are some helpful hints when protesting to the ARB?
Below are suggestions to prepare for your protest before the ARB.
  • Ask one of the appraisal district's appraisers to explain the appraisal.
  • Check the appraisal to make sure the property description and measurements of your property are correct.
  • Check the appraisal to see if it accounts for hidden defects – for example, a cracked foundation or inadequate plumbing. Evidence of a hidden defect could be a photograph, or a statement from a builder or independent appraiser.
  • Ask the appraisal district for the appraisal records on similar properties in the area to learn if similar properties are treated equally.
  • Consider using an independent appraisal by a real estate appraiser. Insurance records are often helpful.
  • Get documents or sworn statements from any person providing any sales information.
  • Use sales of properties that are similar to the subject property in size, age, location, and type of construction.
  • Use sales that occurred closest to Jan. 1 of taxing year.
  • Obtain documents or sworn statements from the person providing the sales information.
  • Weigh the costs of preparing a protest against the potential tax savings. Preparing a protest may not be worth the time and expense if it results in only a small tax savings.
  • Ask the appraisal district to see and inspect all information it used to set the value of your property. The appraisal district must give you the opportunity to inspect information, even if the information would normally be considered confidential.
  • Ask to inspect and obtain a copy of the data, schedules, formulas, and any other information that the appraisal district plans to introduce at the hearing. The law requires the appraisal district to allow you the opportunity to inspect this information during the 14 days before the protest hearing.
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